Terms and conditions
Last updated: 20 October 2026
1. Who we are
This website is operated by Uep Tech and Solutions FZCO (IFZA licence 47843), Dubai Silicon Oasis, Dubai, United Arab Emirates ("we", "us"). We act as an intermediary: we arrange car rentals between you and independent rental companies. The rental agreement for the car is between you and the rental company named in your booking.
2. Your booking
A booking is made when we confirm it by email with a booking reference. Some rental companies confirm instantly; others confirm by hand, in which case we hold the car and tell you as soon as they answer. If a rental company cannot confirm, we refund you in full.
The main driver must meet the rental company's requirements on age, driving licence and identity documents, and must hold a credit card in their own name for the deposit unless the offer says otherwise. If the main driver cannot meet them at pick-up, the rental company may refuse the car and the booking is treated as a no-show.
3. Prices and payment
Prices include the rental, taxes and mandatory fees for the dates, locations and driver age you searched. Optional extras, fuel (depending on the fuel policy), additional drivers, traffic fines, tolls and any charges arising during the rental are paid to the rental company.
You pay us online by the methods shown at checkout. Where the rental company allows it, you may pay part of the price online and the rest at the desk; the amounts are shown before you pay. We never store your card details: payments are processed by our payment providers.
4. Deposit and excess
At pick-up the rental company blocks a deposit on the main driver's card. The excess is the maximum you may be charged for damage or theft under the cover included in the price. Both amounts are shown on the offer, at checkout and on your voucher.
5. Cancellations and changes
You can cancel online from Manage booking. Within the free cancellation period shown on your offer you get a full refund. After it, the fee shown before you confirm applies. If you do not collect the car, or collect it late beyond the rental company's grace period, the booking may be charged in full.
Refunds go to the original payment method, usually within 5–10 working days depending on your bank.
6. Excess protection
Where offered, excess protection is an optional product that refunds the excess you pay to the rental company after damage or theft, up to the limit and on the terms shown at checkout. It does not replace the rental company's own insurance and is not sold at the desk.
7. Our responsibility
We are responsible for arranging your booking correctly and for the information we show. The rental company is responsible for providing the car and for the rental itself. Nothing in these terms limits your rights under the consumer protection laws of your country of residence.
8. Complaints
Write to us from the help page of your booking or at . We answer within two working days and handle the matter with the rental company for you.
9. Applicable law
These terms are governed by the laws of the United Arab Emirates (Emirate of Dubai), without prejudice to the mandatory consumer protection rules of your country of residence and your right to bring a claim in its courts.