Questions and answers
Everything about booking, paying, picking up and returning your car.
What is included in the price?
The price you see includes the rental, taxes and every mandatory fee, such as airport, one-way or young driver fees. Each offer shows the mileage and fuel policy, the deposit and the excess. Optional extras like child seats are paid at the desk.
What do I need to pick up the car?
The main driver needs a valid driving licence, a passport or ID card and a credit card in their own name for the deposit. Bring your voucher too, printed or on your phone.
Can I pay the deposit with a debit card?
It depends on the rental company. Most ask for a credit card in the main driver's name. If a company accepts debit cards, the offer says so.
What are the deposit and the excess?
The deposit is an amount the rental company blocks on your card at pick-up and releases when you return the car in good order. The excess is the most you would pay if the car is damaged or stolen. Both are shown on every offer before you book.
How do I cancel?
Open Manage booking with your reference and email and press Cancel booking. Within the free cancellation period shown on your offer you get a full refund to the card you paid with. After it, the page shows the fee before you confirm.
Can I pay part at the desk?
With some rental companies, yes. Checkout then lets you pay a smaller amount online and the rest to the rental company when you collect the car.
When do I get my voucher?
Most rental companies confirm instantly and your voucher arrives by email straight away. Some confirm by hand; then you get it as soon as they do, usually within the hour.
What if my flight is late?
Add your flight number when you book so the rental company can follow your arrival. If you will arrive after the desk closes, write to us from your booking page and we will arrange it.
Is there an age limit?
Enter the main driver's real age when you search. Prices and conditions depend on it, and any young or senior driver fee is already in the price you see.
Can I drop the car off somewhere else?
Yes, choose a different drop-off location in the search. Only companies that allow it are shown, and the one-way fee is included in the price.
What is excess protection?
Where we offer it, excess protection refunds the excess you pay to the rental company after damage or theft, up to the limit shown at checkout. You claim it from your booking page.
Can I change my booking?
Within the free cancellation period the quickest way is to cancel and book again. Otherwise, write to us from your booking page and we will check with the rental company.
I have a problem at the desk. What do I do?
Call us on the number in your voucher, or open your booking and press Get help. Do not sign for extra insurance or charges you did not choose before talking to us.
Who do I rent the car from?
From the rental company named on your offer and voucher. We arrange the booking and take care of the payment, changes and any problem; the rental agreement is between you and the rental company.
For an existing booking, the fastest way is the help page of your booking, where you can add photos and documents. For anything else, write to us here.